Refund and Return Policy | NovaByteWave

Effective Date: October 10, 2024

At NovaByteWave, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with our straightforward return and refund policy.

1. Return Eligibility

  • Items can be returned within 30 days of the delivery date.
  • To be eligible for a return, the item must be in unused condition, in its original packaging, and with all accessories or documentation included.
  • Sale items and products marked as final sale are not eligible for returns unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer support at CONTACT@novabytewave.com or call us at +1 (555) 123-4567 with your order number and reason for the return.
  • Step 2: Our support team will provide you with a return authorization and instructions for sending back the item.
  • Step 3: Pack the item securely in its original packaging, and include any documentation, accessories, or receipts.

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect due to an error on our part.
  • For defective or damaged items, we will provide a prepaid return label.
  • Please use a trackable shipping method to ensure your return is safely delivered back to us. We are not responsible for lost or damaged returns in transit.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria:

  • If approved, your refund will be processed within 5-7 business days and issued to your original method of payment.
  • You will receive an email notification once your refund has been processed.
  • Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at CONTACT@novabytewave.com or call us at +1 (555) 123-4567, and we will arrange an exchange for you.

6. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products marked as final sale or clearance.
  • Gift cards or promotional items.
  • Downloadable software or digital products.
  • Items not in their original condition, such as those with missing parts, damage, or signs of use not due to our error.

7. Late or Missing Refunds

If you have not received your refund within the specified time frame, please follow these steps:

  • Check your bank account or credit card statement again.
  • Contact your bank or credit card company, as processing times can vary.
  • If you have done all of this and still have not received your refund, contact us at CONTACT@novabytewave.com or call us at +1 (555) 123-4567, and we will assist you further.

8. Contact Us

If you have any questions or need help with your return or refund, feel free to reach out to us:

  • Email: CONTACT@novabytewave.com
  • Phone: +1 (555) 123-4567
  • Address: 1234 Innovation Drive, Chicago, IL 60601, United States